Contact Us

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123 Street Avenue, City Town, 99999

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GENERAL TERMS & CONDITIONS OF SALE

 

Orders

Orders may be placed online at zeemouzeng.com at any time.

If an item is in stock and available for shipping it will be sent immediately.  If an item is not in stock it will be made to order and the item will usually take 5-8 weeks to deliver.  A ZEEMOU ZENG representative will contact you with an estimated delivery date.  If an item is made sooner than expected, it will be shipped immediately and you will be notified.

Orders placed during holiday seasons or when there is a high volume of orders can take longer than the allotted time window.  A sales representative will notify you if the production time is longer than usual.

ZEEMOU ZENG reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by the company. The images of the products on our website are illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images. Accordingly, ZEEMOU ZENG shall not be liable for any error or inaccuracy in the photographs or graphical representations of ZEEMOU ZENG products displayed on the website.

If you have a specific question regarding availability, sizing, or anything else, please contact our team at info@zeemouzeng.com

Pricing and payment

The price of ZEEMOU ZENG products are indicated in Pounds Sterling(GBP), inclusive of applicable UK taxes.

ZEEMOU ZENG reserves the right to modify the price of products offered on the website at any time without prior notice to you. You will be charged the prices displayed on the website at the time the orders were confirmed by you by clicking on the “PAY NOW” button.

We only accept payment through Paypal, Apple pay or through the following credit and debit cards: Visa, Mastercard and Amex. All orders are payable in Pounds Sterling(GBP).

Shipping

ZEEMOU ZENG ships within the UK, Europe and rest of the world.

 

UK                            STANDARD INSURED DELIVERY   Free

Europe                      PRIORITY INSURED DELIVERY  £30.00

Rest of the World     PRIORITY INSURED DELIVERY  £30.00

                                                 

DELIVERY TIME:

Orders in-stock will be shipped within 1- 2 working days. 

UK standard insured delivery usually takes 2-3 working days.

Europe insured priority delivery usually takes 2-3 working days to arrive.

Rest of the World priority insured delivery usually takes 3-5 working days to arrive.

Please contact info@zeemouzeng.com  if you would like to know the exact shipping schedule of your order and we will be happy to assist.

Upon delivery, the signature confirmation is required for all ZEEMOUZENG.COM orders.

Once a product is shipped, standard delivery time is one to three working days in the UK and three to five working days in other countries.

For international shipments outside the European Union, all import duties, sales taxes or other import costs, incurred at the point of entry into the destination country are the responsibility of the customer.

Returns and Exchange

We are happy to return unworn items within 15 days of delivery, except for pierced jewellery such as earrings for hygiene and safety reasons. 

It must be presented in its original ‘ZEEMOU ZENG ’ packaging and accompanied by the appropriate slip. We will be pleased to arrange an exchange or issue a merchandise credit. NO CASH OR CREDIT CARD REFUNDS will be given.

Refunds will be issued and processed within 15 days. We cannot accept returns of correctly engraved merchandise or items which show signs of wear or use. All of our products are checked and packaged by hand in London, UK to ensure the highest standard.

Please be aware that all costs incurred in shipping returns are the responsibility of the customer. Duty reclaims on returns are also the responsibility of the customer and we will endeavour to aid you with any required paperwork. We cannot accept responsibility for parcels lost in transit.

Repairs

For any repair inquiries, please contact info@zeemouzeng.com. Please include your name, address, order number and repair issue.

ZEEMOU ZENG guarantees a warranty period of 12 Months from the date of purchase. We will only accept repairs for items purchased on zeemouzeng.com. Repairs for items purchased at one of our retailers must be returned through the original point of purchase. Proof of purchase will be required to validate the warranty.  Warranty covers manufacturing and material defects for current branded products only. Warranty only covers damages that are not caused by accident, inappropriate use or normal wear and tear. Depending on the damage, it will either be repaired or replaced with an item of equal value. All items outside the Warranty period will incur an additional charge.

Copyright

2018 ZEEMOU ZENG(UK) LIMITED. All rights reserved.