Shipping

Your order will only be ready for delivery upon successful receipt of full payment of the price for the Goods.

We deliver within the UK. We also ship to Europe and rest of the world. 

UK:                              STANDARD INSURED DELIVERY              Free 

Europe:                       PRIORITY INSURED DELIVERY                Free 

Rest of the World:     PRIORITY INSURED DELIVERY                Free 

If an item is in stock and available for shipping, it will be processed for delivery within 1-2 working days. For UK Standard Insured Delivery, it usually takes around 3 working days to arrive once the item has been sent for delivery; for Europe Priority Insured Delivery, it usually takes 3-5 working days; for Rest of the World Priority Insured Delivery, it usually takes 5 working days or longer.

If an item is not in stock, it will be made to order and the item will usually take 5-8 weeks to become available for delivery. Our representative will contact you with an estimated delivery date. If an item is made sooner than expected, it will be arranged for delivery immediately and you will be notified.

For international shipments outside the European Union, all import duties, sales taxes and/or other import costs as incurred at the point of entry into the country of destination are the customer’s sole responsibility.

Orders placed during non-working days and holiday seasons or when experience a high volume of orders can take longer than the allotted time window. Our representative will notify you if the production time is longer than usual.

You should be aware that delivery period may vary depending on various factors which are often beyond our control. We are not responsible for delays in the delivering or supplying the Goods if such delayed is caused by an event outside our control. We will contact you as soon as possible to let you know that there will be a delay. We will not be liable for any delays caused by the event or consequential impact you face; but you may contact us to end the contract and receive a refund for the Goods you have paid for but not received. 

If you wish to find out about the shipping schedule of your order, please feel free to contact us.

We reserve the right to refuse sales to and/or the right to cancel orders placed by a customer in violation of this Site’s terms and conditions or as otherwise determined by us.

We require your signature confirmation upon delivery of the Goods for all our orders. 

RETURN & EXCHANGE

Goods returned to us must be contained in our original “ZEEMOU ZENG” packaging and accompanied by the appropriate slip. You may reinforce the packaging with additional packaging for safety. 

If we receive the Goods returned by you as new, unworn and in original packaging with original authenticity card and adequate outer packaging for transit protection for the Goods, and without removal of the attached identification tag and hygiene seal and without alteration such as resizing and engraving, we will process your refund within a maximum of 30 days of receiving your returned Goods in the United Kingdom. 

We cannot accept returns of correctly engraved Goods which show signs of wear or use. All of our Goods are checked and packaged by hand in London, UK in order to maintain our standard. Pierced jewellery such as earrings for hygiene and safety reasons will not be refunded or exchanged. 

We do not give cash or credit card refund unless you cancel your order within 14 days (i.e. the cooling-off period) pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and you have complied with our above requirements; we will arrange an exchange or issue a merchandise credit. 

All costs incurred for shipping returned Goods are the sole responsibility of you, the customer, including duty reclaims on returned Goods, although we will endeavour to assist you with required paperwork.

If the Goods are returned during the Guarantee Period, we will repair or replace the defective Goods or part of the defective Goods free of charge within a reasonable time after we receive the return, subject to the right charge having been paid for shipping costs. Upon expiration of the Guarantee Period, any repair is subject to a service charge. You should contract us for further details.  

More information please see: Terms&Condition